We really hope that you love our products, but of course we understand that at times you may want to return your order or something might go wrong too.

All items should be returned a new, unused and resaleable condition in their original packaging within 28 days since receiving your order. We reserve the right to refuse a refund if we deem the product has been used or is in an unsellable condition.

Provided your items meet these conditions, your refund will be issued to the same payment method used when placing the order excluding postage costs.

Please allow 5 working days for the refund to show in your account.

We cannot be held responsible for any interest charges made by a credit card company whilst waiting for the returns to be refunded to your card. 

We aim to complete all returns within 7 working days of receiving them.  

Being a small business we are afraid that we cannot absorb the additional cost of returns shipping so the cost of the return is down to the customer. We recommend to use secure postage method as we do not hold responsibility for lost in transit returns.

Personalised footrests are not eligible for return or exchange.

If you are unsure if you are eligible for a return please contact us.
Please contact us via filling in this form if you would like to return something.

FAULTY, MISSING OR DAMAGED ITEMS

Please always inspect your order and products immediately upon receipt. Should there been an issue with your order please ensure you follow below:  

-Contact us within 48 hours of receiving your order. 

-If you think your order has been damaged during transit, please ensure that you keep the original packaging and send a photograph of both the packaging and the damaged item to support in the claim process. 

-If an item has been missed during the picking and packing process, or if you have been sent an incorrect item, please ensure that you take a picture of the item along with the packing slip so we can assist you quickly. We will always rectify any mistakes on our behalf quickly. 

-Please note that damaged items as a result of wear and tear, are not considered to be faulty. An item that has been clearly used and which has been subject to wear and tear will not be refunded. If you are in any doubt of this, please contact us. 

-Please note that we will ask for photographic/video evidence of any faults, so we can ascertain the problem and offer advice. If this cannot be provided, we are unable to help you further. 

FAQs

CAN I EXCHANGE MY ORDER FOR ANOTHER PRODUCT? 

Unfortunately, at this time we cannot offer exchanges, please contact us to return your order.

HOW DO I RECEIVE MY REFUND?

Your refund will be returned to the original method of payment. This will exclude original shipping costs (except for faulty items if applicable). Please allow 5 working days for the refund to reach your bank account.  

DO YOU OFFER FREE RETURNS? 

Unfortunately, at this time we cannot offer free returns. Customers are responsible for the return postage costs.  

WHAT ABOUT PRE-PAID RETURN LABELS? 

Mistakes on our end can happen and we always try to solve these as quickly as possible. If it was our fault, we will offer you a pre-paid label for returning any incorrect items. Pre Paid Labels are booked with EVRI. 

WHAT IF MY ORDER IS NOT DELIVERED AND RETURNED TO AZEBABYDREAM? 

We often spot customer errors whilst processing orders and contact them to confirm details, such as delivery address. However, the customer is responsible for checking the information they input in at checkout – ensuring that everything is correct. 

If an order is returned to us by being rejected at the point of delivery (this happens when incorrect or insufficient address details are entered at checkout), then the customer is responsible for paying any reshipping costs. If AZEbabydream are at fault, we will resend these out free of charge. 

WHAT IF I WANT TO CANCEL MY ORDER? 

If you want to cancel your order, please contact us. Please note, if we do not receive your message in time and your order is dispatched/we have already paid for your postage label, any cancellation will be refunded minus shipping costs. 

Please be aware: We are unable to redirect orders once items have been dispatched.  It is the customer’s responsibility to ensure the delivery address it correct before making payment. AZEBABYDREAM cannot take responsibility for a parcel going missing or being returned to sender (our warehouse) due to incorrect details being entered during check out.